Terms & Conditions

Terms & Conditions:

Shopping online with Bella Bathrooms is 100% secure

Please read these terms of sales carefully before placing your order and retain a copy of these terms and conditions for future reference.

By using this website and/or placing an order for goods you confirm your agreement to our terms and conditions as set out below:

*Please note:

If you would like to visit us and discuss any pre purchases via our online store you are more than welcome, but please note all online prices are strictly for online sales only.

7 Day money back guarantee Where stated we offer a no quibble money back guarantee, items must be returned at your cost. Goods must be fit for resale with all the original packaging, any goods or packaging that is not will be rejected, as unfortunately they are NOT in a resalable condition. Refund is on the product its self, not postage.

1. Conditions

2. Ordering of goods

3. Description and price of goods

4. Payment

5. Delivery

6. Risk

7. Cancellation and returns

8. Warrenty

9. Data Protection

1.CONDITIONS

1.1 In these terms and conditions:

'goods' means the goods (including any instalment of the goods or any parts for them) which the Supplier is to supply in accordance with these terms and conditions

'Supplier' means Bella Bathroom Ltd, Units 10-14 Yarm Road, Morton Park, Darlington, DL1 4PJ

'Website' means www.bellabathrooms.co.uk

1.2 No variation to these terms and conditions shall be binding unless agreed in writing by the Supplier.

1.3 An order for goods placed by you through the Supplier’s website shall be subject to these terms and conditions. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

1.4 Nothing in these terms and conditions shall affect the statutory rights of any consumer.

2. ORDERING OF GOODS

2.1  On completion of the order please check your receipt and ensure all details  are correct. If in doubt contact our sales department immediately

2.2 If goods are ordered over a weekend, Bank Holiday or after 2.00pm the order date is taken as the next working date.

3. DESCRIPTION & PRICING OF GOODS

3.1 All prices quoted are valid for 30 days only or until earlier acceptance by you, after which time they may be altered by the Supplier without giving notice to you.

3.2 All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only, please check with manufactures for current specifications.

3.3 The goods are subject to availability. If on receipt of your order the goods you have ordered are no longer available, the Supplier will inform you as soon as possible and refund or re-credit you within 5 days for any sum that has been paid by you or debited from your credit card for the goods.

3.4 You are solely responsible for ensuring the accuracy of the terms of any order (including any applicable specification)

3.5 We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed.

4. PAYMENT

4.1  Payment of all goods on completion of order and that all funds are cleared prior to delivery.

4.2 By placing an order you consent to payment being charged to your credit card account as provided on the order form.

4.3 You must provide us with your exact address your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.

5. DELIVERY

5.1 When opting to pay by debit or credit card goods will only be delivered to the billing address as this helps credit card fraud, If selecting to pay by cheque goods can by delivered to any address within the UK.

                    
5.2 Goods must be checked before signing, as once goods are signed for you are accepting that that are in good condition. Please do not sign for goods unchecked and doing so invalidates any courier insurance we have.

5.3 Any dates quoted for delivery of the goods are approximate only and the Supplier shall not be liable for any delay in delivery of the goods however caused and in particular the Supplier shall not be liable for any tradesman or other installation costs incurred by the Buyer if delivery of the goods is delayed. Items are usually dispatched next day but please allow up to 14 working days for special or non-stocked orders.

5.4 Next day delivery is quoted in working days.

5.5 When purchasing multiple items you will only be charged 1 delivery fee for the largest item. Items are dispatched together unless arranged prior to purchase.

6. RISK

6.1 Small items are sent via Business Post on next day delivery, large items such as baths and shower enclosures are sent via Panic Transport on pallets.

7. CANCELLATION AND RETURNS

7.1 If your goods are unsuitable you can return them within 7 days of receipt. You must contact us by ether post or email returns@bellabathrooms.co.uk and request a returns form. Goods must be fit for resale with all the original packaging, any goods or packaging that is not will be rejected, as unfortunately they are NOT in a resalable condition. All postal costs and packing of returned items rests with the sender and is none refundable.

7.2 If you exercise your right to cancel after the goods have been delivered you will be responsible for returning them at your own cost and must be in a resalable condition.

7.3 You must take reasonable care to make sure the goods are not damaged in the mean time or in transit. Please note the return of none faulty goods incur a restocking charge of 25%.

7.4 Bespoke / Special order goods made to your own specification (i.e. Whirlpool baths) will incur a 50% restocking charge unless mis-described or faulty.

7.5 You will not be eligible for a refund if the product has been used or if the original packaging has been discarded or damaged, this is because the goods must be resalable.

7.6 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods and or the loss in value of the goods.

8. WARRENTY

8.1 All goods supplied by the Supplier are warranted free from defects from the manufacturer for a minimum of 12 months (unless otherwise stated) please consult the manufacture for warranty length times as this varies from product to product. This warranty does not affect your statutory rights as a consumer.

 8.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, misuse, or any alteration or repair carried out without the Suppliers approval.

8.3 If the goods supplied to you are damaged on delivery or don’t correspond with specification (other than in respect of a bespoke specification), you should notify the Supplier in writing via the e-mail address or fax number shown within the Contact Us section of the website below within 3 days from the date of delivery.

8.4 If the goods supplied to you develop a defect in relation to their quality or condition while under warranty you should notify the Supplier in writing via the e-mail address or fax number shown within the Contact Us section of the website, as soon as possible, but in any event within a reasonable time after discovery of the defect or failure.

9. DATA PROTECTION

Bella Bathrooms do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes