Terms and Conditions


Bella Bathrooms are completely dedicated to providing the very best service to all our customers. If you have any suggestions or comments please Contact Us.


  • Unit 10
  • Bowburn South Industrial Estate
  • Bowburn
  • Durham
  • DH6 5AD

Opening Times:

  • Mon-Fri: 9am - 5:30pm
  • Sat - Sun: Closed

Get In Touch:

City and GuildsNVQ ApprenticeshipsITEC Norton10 Years Online

Bella Bathrooms Ltd | VAT Registration No. 898230192 | Company Registration No. 05869758

Please read these terms and conditions carefully before ordering any Products from our online website (www.bellabathrooms.co.uk). You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

If you do not agree to these terms, you may not use this site. Bella Bathrooms Ltd reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

Please note that these Terms and Conditions apply only to the consumer

Terms and Conditions - Index


1.1 In these terms and conditions:

'goods' means the goods (including any instalment of the goods or any parts for them) which the Supplier is to supply in accordance with these terms and conditions.

'Supplier' means:

Bella Bathrooms
Unit 10
Bowburn South Industrial Estate

'Website' means www.bellabathrooms.co.uk.

‘Consumer’ means a person who acquires goods and services for his or her own personal needs (i.e. not corporations or businesses) and excludes commercial users.


2.1 On completion of placing your order online, you will receive an email acknowledgement(to the email address provided when placing the order). Please note that this does not mean that your order has been accepted by us. The contract between us is formed when the goods are dispatched. We (Bella Bathrooms Ltd) reserve the right, at any time prior to acceptance, to refuse any order or any part of an order.

2.2 If goods are ordered over a weekend, Bank Holiday or after 2.00pm the order date is taken as the next working date.

2.3 If any goods are priced in error, Bella Bathrooms Ltd will not be bound to honour incorrect prices.


3.1 To cancel your order please email [email protected], you will receive a confirmation back to you within 12 business hours.

3.2 If the order has already been dispatched from the warehouse you will be charged the actual cost of returning the product back to Bella Bathrooms Ltd.

Bespoke items, such as Whirlpool baths may not be cancelled after ordering.

3.4 Refunds will be issued as soon as possible and in any case, within 14 days.


4.1 For goods which are shipped on a pallet, the goods will be delivered as close as possible to your front door. The delivery drivers are not insured to take their vehicles off the public highway. If your property is unreachable for any reason, such as access being on a private road, up a flight of stairs (such as flats), or any other obstruction (inc. Narrow streets, controlled parking zones, road markings ), delivery will be made as near to your property as possible. Large deliveries are delivered as a 'kerbside drop', please ensure there is sufficient access to your delivery address for large vehicles.

4.2 The refusal of a delivery due to examples in 3.2 and 4.1, will lead to the actual cost of returning the pallet/parcel to Bella Bathrooms Ltd.

4.3 The delivery will be made by a single driver and delivered as close as possible to the front door (please see 4.1).

4.4 The driver is NOT insured to take the goods inside your property. So therefore if the goods ordered are of a heavy or bulky nature, it is strongly recommended that at least two able bodied persons are available to get the goods inside the property.

4.5 Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Please do not arrange fitting of the items until they have been delivered and checked for discrepancies/damages. On the day of shipment you will receive an automated email containing your shipment tracking number.


5.1 Small items that arrive by courier, you agree to open all boxes, thoroughly check the goods for damage and notify us via email to [email protected] if there is damage/shortage within a reasonable time period. If the packaging of the item appears damaged on delivery, please write ‘damaged’ on the delivery note.

5.2 For items which are dispatched using a pallet service please check the goods for damage. Any products damaged in transit must be noted at the time of delivery and documented on the delivery note. The delivery driver will wait for up to 15 minutes whilst you thoroughly check the items for damage. If you have purchased a large number of items, it is advisable that you have another able bodied person to help in checking of the goods.

5.3 If part of an order is damaged on delivery, please refuse the entire order and notify us as soon as possible so that we can arrange delivery of the replacement order.

5.4 If you appoint someone else to receive and sign for the goods on your behalf, you agree to advise them that the goods must be checked and you accept full responsibility for any damage or losses if they sign on your behalf.

5.5 From the time of receipted delivery of the goods. Any loss or damage to the goods shall be at your own risk.

5.6 If a bespoke item arrives damaged, a replacement will be dispatched once manufactured.

6. RETURNS POLICY - Non-Faulty Goods

6.1 If you do not require a product when you receive it, you may cancel your order at any time within 14 days of receiving your goods. This is know as the ‘cooling-off period’.

6.2 To cancel your order please notify us in writing (to the address shown in the contact us section) or by email ([email protected]) and you will be issued with a returns number, it is recommended that you  download and print a returns form here .

6.3 All returns must be raised within 14 days of receiving your goods. Returns raised after this will not be accepted.

6.4 If you cancel your order under these provisions, then you will be responsible for returning the goods to us in a good condition and at your own cost. You have a responsibility of care, by law to ensure that the goods are received by us in a good condition and unused.

6.5 Bella Bathrooms ltd reserves the right to claim damages for a breach of duty of care if the returned product are unsuitable for resale.

6.6 Due to hygiene concerns some of our products, such as toilet seats, can not be returned once opened. If you require a viewing of these goods before purchasing please visit our showroom.

6.7 Bespoke items can not be returned.

6.8 It's important that all items are checked on arrival as we can't accept returns for products that have been installed or made-to-order

7. RETURNS POLICY - Faulty Goods

This applies to goods which develop a fault after installation and not transit damage (please see section 5, for damaged goods in transit).

7.1 All goods supplied by Bella Bathrooms Ltd come with a 12 month manufacturers guarantee. When Products are stated as having longer guarantees, these guarantees are covered by the Manufacturer and not Bella Bathrooms Ltd, this does not affect your statutory rights

7.2 In the event of faulty goods being returned at the expense of the customer, Bella Bathrooms ltd will refund reasonable postage costs.

7.3 All returned faulty goods are tested by the manufacturer, and if the item is not faulty the product value will be refunded minus the cost of the testing process.

7.4 If your purchase develops a fault within the warranty period please notify Bella Bathrooms Ltd. In most cases the Manufacturers offer a service/breakdown engineer service who will visit your property to repair or replace the faulty item. If the fault is not causing any damage, please do not remove the installed item as this could void your guarantee. We find that it is quicker if you contact the manufacturer directly, to arrange a call from an engineer in the case of a product developing a fault.www.bellabathrooms.co.uk. Contacting the manufacturer direct is optional and you may of course contact us to resolve any problem should you wish.


8.1 A small percentage of items are held on stock at our suppliers, so therefore please await email confirmation (or phone customer services) of pick-up time & date before visiting

8.2 Bella Bathrooms Ltd personnel are not insured to load customers vehicles, so make sure you have an able bodied person to help in the loading of your goods

8.3 Please ensure that you thoroughly check all goods you have collected, as Bella Bathrooms Ltd can not consider any claims for damage or shortages after the items have left our premises. This does not affect your statuary rights


9.1 If you select the delivery option during the checkout stage, you are agreeing to enter into the delivery service contract.

9.2 Once the items have been dispatched from our warehouse the service contract can not be cancelled.

9.3 The refusal of a delivery, may lead to the actual return cost being charged.

10. Liability

10.1 Nothing in these terms limits or excludes our liability for:

  1. Death or personal injury caused by our negligence
  2. Fraud or fraudulent misrepresentation
  3. Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession)
  4. Defective products under the Consumer Protection Act 1987

10.2 If you are acting in the course of a business, trade or profession (a business user) we shall:

  1. Under no circumstances be liable to compensate you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract. For the avoidance of doubt, we shall have no liability to compensate you in relation to your use of the Website or its content whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise, except for any refund we make under any other agreement between us or otherwise at our discretion.
  2. Without prejudice, if you are acting as a business customer in your ordering and/or purchasing of goods, we accept no liability (whether arising in contract, tort (including negligence), for breach of statutory duty or otherwise) for any of the following losses:
    • Loss of profits, revenue, sales, income, or business
    • Loss of savings
    • Loss of use or production
    • Loss of goodwill
    • Business interruption
    • Remedial costs if the goods are damaged or defective
    • Damage to property or possessions through use or misuse of the goods
    • Loss caused by delay or other late performance
    • Indirect or consequential losses
  3. Our total liability to you in respect of any other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the goods you have purchased.

10.3 If you are a consumer

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We only supply the goods to you for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


11.1The warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, misuse, or any alteration or repair carried out without the Suppliers approval.


12.1 By law we have to provide written information to you regarding your rights as a consumer. When using our site, you are accepting that we can send this information electronically to you (on the email you supplied when placing your order) and accept that these contracts and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.


13.1 Bella Bathrooms Ltd is not responsible for the availability of, or content located on or through any external site linked to www.bellabathrooms.co.uk, nor for any transactions between you and such sites.

13.2 If you have any concerns regarding 3rd party sites linked to www.bellabathrooms.co.uk, please notify us as soon as possible and an investigation will be carried out.


As Bella Bathrooms Ltd continues to grow, we would like to use comments and feedback supplied by our customers to improve our customer service levels and product ranges.

14.1 By sending us your comments regarding products and/or customer services, you agree that we can publish them online.

14.2 If you have experienced any problems with our service, please notify us with the facts to [email protected], and allow up to 14 days for a investigation to be carried out and to supply feedback to you.

14.3 If after 13.2, you feel that you have not been treated justly, please do not leave feedback on any online resource without adding the feedback from our customer services department to give a balanced view.

14.4 Publication of fallacious material will result in legal action for libel against the publisher